General Questions

What is DBWillow?

DBWillow is an AI-powered MySQL database client with a modern, intuitive interface. It helps you manage MySQL databases more efficiently with features like AI SQL generation, dashboards, and visual user management.

Is DBWillow free?

DBWillow offers a 14-day free trial with full access to all features. After the trial, core features remain free, and Premium features (like AI Assistant) are available with paid subscriptions starting at $1/month (Starter tier, promotional), $4/month (Professional), or $8/month (Power).

What operating systems are supported?

DBWillow runs on:

Windows 10 or later
macOS 10.15 (Catalina) or later
Linux (Ubuntu 18.04+, Debian 10+, and other modern distributions)

Do I need an internet connection?

An internet connection is required for:

AI Assistant features (Premium)
Initial download and updates
License verification

Core features work offline once installed.

Installation Questions

Installation fails on Windows

Possible solutions:

Run installer as administrator
Disable antivirus temporarily
Check Windows version (10+ required)
Download latest version

Can't open on macOS

Solution:

Go to System Preferences → Security & Privacy
Click "Open Anyway" next to DBWillow
Or right-click app → Open

Linux AppImage won't run or shows "no software to install this type of file"

AppImages are standalone executables, not installers. They don't need to be "installed" - just made executable and run.

Solution:

Make it executable:
```
chmod +x DBWillow-*.AppImage
```
For Ubuntu 22.04+, install libfuse2 (required for AppImages):
```
sudo apt update
sudo apt install libfuse2
```
Run it:
```
./DBWillow-*.AppImage
```

Note: The "no software to install this type of file" message is normal - AppImages work differently than .deb packages. They're portable executables that don't require installation.

Connection Questions

Can't connect to database

Check:

MySQL server is running
Host and port are correct
Username and password are correct
Firewall allows connection
User has permission to connect

Connection timeout

Solutions:

Increase timeout in connection settings
Check network connectivity
Verify firewall rules
Test with command line tools

SSL connection errors

Solutions:

Verify SSL certificate
Check SSL mode settings
Review certificate paths
Try "Preferred" SSL mode first

Feature Questions

How does the AI Assistant work?

The AI Assistant uses advanced language models to:

Understand your natural language requests
Analyze your database schema
Generate optimized SQL queries
Create dashboard widgets

Can I use AI Assistant offline?

No, the AI Assistant requires an internet connection to process requests.

How do dashboards work?

Dashboards let you create visual widgets from SQL queries:

Count widgets for metrics
Charts for trends
Tables for detailed data
Auto-refresh for live updates

Can I export my data?

Yes! DBWillow supports exporting to:

CSV
JSON
Excel
SQL

Pricing Questions

How much does Premium cost?

Premium subscriptions start at $1/month (Starter tier, promotional pricing) with a 14-day free trial. Professional tier is $4/month with usage limits, and Power tier is $8/month with unlimited AI features.

What's included in Premium?

AI-Powered SQL Assistant
AI widget generation
Advanced query optimization
Priority support

Can I cancel anytime?

Yes, you can cancel your subscription at any time. You'll retain access until the end of your billing period.

Do you offer refunds?

Contact support for refund requests. We offer refunds within 30 days of purchase.

Technical Questions

What MySQL versions are supported?

DBWillow supports:

MySQL 5.7+
MySQL 8.0+
MariaDB 10.0+

Can I connect to multiple databases?

Yes! You can create multiple connections and switch between them easily.

Is my data secure?

Yes! DBWillow:

Encrypts all stored credentials
Never transmits data to external servers (except AI requests)
Stores everything locally
Uses secure connections (SSL/TLS)

Does DBWillow collect my data?

No. DBWillow:

Stores data locally only
Doesn't collect usage statistics
Doesn't track your queries
Privacy-focused design

Troubleshooting

App crashes on startup

Solutions:

Check system requirements
Update to latest version
Reinstall application
Check error logs

Slow performance

Solutions:

Close other applications
Check available RAM
Optimize database queries
Update to latest version

Queries not executing

Check:

Database connection is active
SQL syntax is correct
Query timeout settings
Database server status

Support

Where can I get help?

Documentation: /docs
Blog: /blog
Contact: support@dbwillow.com

How do I report a bug?

Contact support with:

Description of the issue
Steps to reproduce
Error messages
System information

Next Steps

Browse Documentation
Read Getting Started
Check Blog for tips and tutorials

Getting Started

Installation

Creating Your First Connection